Remember my last post on support requests?

So, my problem is that I want to update my website. I have wanted to for some time, but for some reason it's always an insane amount of trouble. I have to download a new client every time I do it, for example. The website is hosted by Host Europe, and the only Windows compatible FTP client they offer instructions for is FileZilla, which I use, because their login information is kind of confusing and I can't figure out where to enter what to use other clients. FileZilla is telling me, no matter how often I check, that my login info is incorrect. I double and triple checked everything; the login info is correct. It's not the firewall, I use the right settings and everything.

The Host Europe people checked and told me everything is working on their end (after I had finally managed to convince them that I'm not too dumb to type a password).

The FileZilla people are stumped.

I guess I will have to give up on the website. It's really not much good when I can't do anything with it. It's just sitting there and costs me money (not much, but I could buy two books a year with it instead).

*grrrrrrr* I hate my life.

I hate writing support requests. A lot. Mostly because for some reason, the person on the other end either assumes I am an idiot or doesn't read my mails at all. Look, I totally understand the need for IT Crowd like support answers, but I actually check if something is plugged in before writing a request. So telling me to check if I plugged it in is quite unhelpful. It's especially unhelpful if I already told you that I checked.

So when I copy the error message and tell you that I double and triple checked everything and that despite what the thing says, it's not the password, answering by telling me "well, the username is correct, please change the password and try again in 15 minutes" is really unhelpful.

And by the way, I checked again, it's still not working. Surprise.