rodo: chuck on a roof in winter (worthless)
Rodo ([personal profile] rodo) wrote2009-11-10 06:11 pm

Support Problem The Second

Remember my last post on support requests?

So, my problem is that I want to update my website. I have wanted to for some time, but for some reason it's always an insane amount of trouble. I have to download a new client every time I do it, for example. The website is hosted by Host Europe, and the only Windows compatible FTP client they offer instructions for is FileZilla, which I use, because their login information is kind of confusing and I can't figure out where to enter what to use other clients. FileZilla is telling me, no matter how often I check, that my login info is incorrect. I double and triple checked everything; the login info is correct. It's not the firewall, I use the right settings and everything.

The Host Europe people checked and told me everything is working on their end (after I had finally managed to convince them that I'm not too dumb to type a password).

The FileZilla people are stumped.

I guess I will have to give up on the website. It's really not much good when I can't do anything with it. It's just sitting there and costs me money (not much, but I could buy two books a year with it instead).

*grrrrrrr* I hate my life.
jaaaarne: Photo of a seagull in flight, with slight motion blur. (Default)

[personal profile] jaaaarne 2009-11-11 06:06 pm (UTC)(link)
Well, you're entitled to it. :) And I'm just happy that things finally work for you. :) I know how I hate it when things don't work the way they're supposed to. It's more than frustrating. :)