Why I Hate Writing To Support:

[rodo]

I hate writing support requests. A lot. Mostly because for some reason, the person on the other end either assumes I am an idiot or doesn't read my mails at all. Look, I totally understand the need for IT Crowd like support answers, but I actually check if something is plugged in before writing a request. So telling me to check if I plugged it in is quite unhelpful. It's especially unhelpful if I already told you that I checked.

So when I copy the error message and tell you that I double and triple checked everything and that despite what the thing says, it's not the password, answering by telling me "well, the username is correct, please change the password and try again in 15 minutes" is really unhelpful.

And by the way, I checked again, it's still not working. Surprise.

Comments

[jaaaarne]

Trying to resolve tech issues by mail or by phone is very often a tricky thing. Although, by the looks of the it, you've written a good support request. :) Hope everything gets fixed soon.

[rodo]

They wrote back and to tell me that it's apparently still my fault. *sigh*

All I want to do is update my website. It shouldn't be this difficult.