Support Problem The Second
2009-11-10 06:11 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rodoRemember my last post on support requests?
So, my problem is that I want to update my website. I have wanted to for some time, but for some reason it's always an insane amount of trouble. I have to download a new client every time I do it, for example. The website is hosted by Host Europe, and the only Windows compatible FTP client they offer instructions for is FileZilla, which I use, because their login information is kind of confusing and I can't figure out where to enter what to use other clients. FileZilla is telling me, no matter how often I check, that my login info is incorrect. I double and triple checked everything; the login info is correct. It's not the firewall, I use the right settings and everything.
The Host Europe people checked and told me everything is working on their end (after I had finally managed to convince them that I'm not too dumb to type a password).
The FileZilla people are stumped.
I guess I will have to give up on the website. It's really not much good when I can't do anything with it. It's just sitting there and costs me money (not much, but I could buy two books a year with it instead).
*grrrrrrr* I hate my life.
So, my problem is that I want to update my website. I have wanted to for some time, but for some reason it's always an insane amount of trouble. I have to download a new client every time I do it, for example. The website is hosted by Host Europe, and the only Windows compatible FTP client they offer instructions for is FileZilla, which I use, because their login information is kind of confusing and I can't figure out where to enter what to use other clients. FileZilla is telling me, no matter how often I check, that my login info is incorrect. I double and triple checked everything; the login info is correct. It's not the firewall, I use the right settings and everything.
The Host Europe people checked and told me everything is working on their end (after I had finally managed to convince them that I'm not too dumb to type a password).
The FileZilla people are stumped.
I guess I will have to give up on the website. It's really not much good when I can't do anything with it. It's just sitting there and costs me money (not much, but I could buy two books a year with it instead).
*grrrrrrr* I hate my life.
no subject
Date: 2009-11-11 05:59 pm (UTC)no subject
Date: 2009-11-11 06:06 pm (UTC)